FAQs

1. Do I need an account to place an order?

No, you can check out as a guest. Creating an account allows you to view order history and access faster checkout.

2. How soon will my order be processed?

Orders are typically processed within 1–3 business days.

3. Can I use multiple discount codes?

Only one discount code can be used per order unless otherwise stated.

4. What if I didn’t receive my confirmation email?

Please check your spam folders. If it’s not there, contact customer support for help.

5. Why was my order delayed?

Delays may occur due to customs, weather, holidays, or courier issues. We appreciate your patience.

6. Do you offer gift packaging?

Some items may be eligible for gift packaging. Options will be shown at checkout if available.

7. How do I check the status of my order?

Log in to your account or use the tracking link provided in your shipping confirmation email.

8. What if I receive the wrong item?

Contact customer support with photos, and we will resolve the issue promptly.

9. Are sale items returnable?

Some sale items may be final sale. Please check product details or our Return Policy.

10. What are your shipping costs?

Shipping fees vary and will be calculated at checkout based on location and method.

11. Do you offer free shipping?

Free shipping may be available with qualifying purchase amounts. Check our Shipping Policy for details.

12. Can I update my address after placing an order?

Address changes are only possible before your order enters processing. Contact us as soon as possible.

13. How do I report missing items?

Please contact customer service with your order number and an unboxing video as required.

14. What if my package shows delivered but I didn’t receive it?

Check with neighbors or your local postal office; then contact us for assistance.

15. Is my payment information secure?

Yes, payments are processed using secure, encrypted technology.