Shipping Policy

Our goal is to ensure that every order is processed efficiently and delivered securely. This Shipping Policy explains how our shipping procedures work and what customers can expect throughout the delivery process.

1. Global Shipping Availability

We provide international shipping to more than 200 countries. Orders that meet the promotional free-shipping threshold, displayed at checkout, will qualify automatically for complimentary delivery.

2. Preparation & Processing Time

Each order is carefully reviewed, packaged, and prepared prior to shipment. Standard processing time is 1–7 business days. Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Estimates

Approximate delivery windows are listed below:

  • United States: 8–25 business days

  • Canada & Europe: 8–25 business days

  • Australia & New Zealand: 8–25 business days

  • East & Southeast Asia: 8–25 business days

  • Middle East: 10–25 business days

  • Latin America: 10–25 business days

These estimates may vary depending on local customs procedures, transit routes, carrier delays, or seasonal volume.

4. Tracking Information

Customers will receive a tracking email once the shipment is dispatched. Tracking numbers typically activate within 24–48 hours. Updates may appear gradually depending on the carrier’s scanning process.

5. Delivery Confirmation & Missing Packages

If the tracking status indicates delivery but the package is not found:

  • Confirm with neighbors, reception desks, or nearby locations

  • Check mailboxes, parcel lockers, or safe delivery areas

  • Contact your local postal carrier

If the parcel remains missing, customers may reach out to customer service for further steps.

6. Order Adjustments

If you need to update your shipping address or make changes to your order, please contact customer support immediately. Modifications cannot be guaranteed if the order has already been shipped.

7. Duties, Taxes & Import Charges

Certain countries may apply customs fees or import taxes upon arrival. These fees must be settled by the customer, as they are not included in product pricing or shipping charges unless otherwise specified.

8. Assistance & Customer Care

For inquiries related to shipping, delivery timeframes, or tracking information, customers may contact the support team through the service email displayed on the website.