Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website or services.

1. Information Collected

We collect information in the following categories:

Personal Data You Provide

  • Full name

  • Email address

  • Shipping and billing address

  • Payment details (processed securely through third parties)

  • Order history

Technical and Browsing Data
Collected automatically through cookies and analytics tools:

  • IP address

  • Device identifiers

  • Browser information

  • Activity on the website

  • Referring links and timestamps

2. Purpose of Data Collection

We use your information to:

  • Process orders and provide customer support

  • Confirm payments and prevent fraudulent transactions

  • Deliver products and send order status notifications

  • Improve website usability and optimize content

  • Personalize marketing communications (only if you give consent)

3. Legal Basis for Processing

We process personal data under the following legal grounds:

  • Fulfilling a contract (order processing)

  • Obtaining your explicit consent (marketing communication)

  • Complying with legal obligations

  • Legitimate interest, such as website security and service improvement

4. Sharing of Data

Your information may be shared with:

  • Logistics partners for order delivery

  • Payment processors for secure transactions

  • Customer support platforms

  • Analytical service providers
    These partners are required to follow strict confidentiality and data protection standards.

We do not sell or rent your personal information under any circumstances.

5. Data Protection & Security Measures

We use industry-standard protections such as SSL encryption, secure servers, and regular security monitoring to protect your data.
Sensitive information like payment details is never stored on our servers.

6. Cookies & Tracking Tools

Cookies allow us to enhance user experience, analyze performance, and tailor recommendations. Visitors may control cookie settings through their browser, but disabling cookies may affect site functionality.

7. Your Data Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent for marketing

  • Ask for a copy of your data (data portability)

To exercise your rights, contact us anytime.

8. Retention of Data

We retain your information only as long as necessary for business operations, legal obligations, or dispute resolution.

9. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

10. Contact Information

For concerns, questions, or requests regarding this Privacy Policy, please email us at service@newessentialsgear.us.